16 posts tagged with "Update"

Release 5.0.2

💡 Features

• Configurable minimum and maximum value for mandatory external protocol entry when closing a session

  • Learn more

• Alphanumeric CNPJ field according to the new government rule

  • Learn more

🔐 Scale & Trust

• Email validation in user registration

  • Learn more

• New visual identity for the blacklist screen

  • Learn more

• New visual identity for the integrations screen

  • Learn more

Release 5.0.1

💡 Features

• Consumidor.gov: possibility of partial response
• Automatic message to the client when the agent’s response timer ends

🔐 Scale & Trust

• Improved Email media Tracking and History: now the entire content is displayed in fullscreen when exporting to PDF

🪲 Bugs

• Fixed issue in Service Transfer to prevent sending to agents who were deactivated in the platform while still logged in
• Fixed issue to prevent Omni from freezing when receiving a corrupted PDF

Obs: Documentation for the features will be provided soon

Release 5.0.0

💡 Features

• Display comments on images sent by the client in WhatsApp media (without bot)
• Detailed Broadcast Report: added a new column (external_status) showing the latest status of the message at the time of report extraction

🔐 Scale & Trust

• In the Activity Report, added the user’s IP when they enter Pause
• First version of Quick Send handling: informs when a session already exists in the platform but cannot be found, avoiding the need to open a support ticket to release the contact for a new send
• Email conversations with many replies are now displayed with improved indentation, making reading easier (valid only for new sessions received in the platform)

Release 4.0.18

💡 Features

• Queue notification without logged-in user: it is now possible to configure managers to receive notifications in Omni when no user is logged into the queue

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/seguranca#notifica%C3%A7%C3%A3o-de-fila-sem-operador

• Block making calls while on Pause

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/softphone/#bloqueio-de-liga%C3%A7%C3%B5es-durante-pausa

🔐 Scale & Trust

• To obtain an API key on the Channels screen, the requirement for additional permissions beyond accessing the Channels screen has been removed
• New Visual Identity for the Inbound Dashboard
  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/painel#inbound-receptivo

🪲 Bugs

• Fixed issue after deleting a LIRA training base file
• Fixed issue to correctly display the balloon of the last message on the service screen when it is an internal comment
• Fixed error when sending a message in an active session that had been finalized in hold and the contact returned for a new session outside the access grid schedule. The session was left in Queue, and when prioritized, the error prevented sending.

Omni : Release 4.0.17.1

🪲 Bugs

• Fixed issue where Quick Send to WhatsApp with an attached file was not correctly displayed on the recipient’s device
• Fixed issue where the Holding status was lost after a second service transfer of the same session
• Fixed issue in the CSV export of Interaction Tracking for In-Person Service media

Omni : Release 4.0.17

🔐 Scale & Trust

• New Quick Send Reports

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/relatorio_exportacoes/#relat%C3%B3rio-de-disparo-hsm-detalhado

• New Indicators in the WFM API to track clients in Queue

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/api_wfm/#chat-services---dashboard-de-atendimentos-digitais

• New structure for importing contacts in large volumes

• Minimum browser version updated from 127.x to 137.x

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/requisitos_minimos/#aviso-de-atualiza%C3%A7%C3%A3o-do-navegador

• New markings in Voice Interaction Tracking for actions: Listen, Whisper, and Join Voice Call

• In the Agent Monitoring Panel, display of the service the agent is in during a call

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/monitoracao/#agentes

• New Indicators on the Service Screen (Total Active and Holding) for the agent

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/tela_atendimento/#elementos-da-tela

• When an org is deactivated, data in Queue will be automatically deleted

🪲 Bugs

• Fixed issue to allow inserting value 0 in abandonment time
• Fixed issue when filtering by service in Broadcast Sends where the “Answered” column was returning zero