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Update 5.0.11

· 2 min read

💡 Features​

  • Function to unify contacts/attendances so that the TimeLine can be as reliable as possible

🔐 Scale & Trust​

  • Error return details from META, in the csv of HSM Reports, Detailed Broadcast, and Attendance Screen explaining the error when sending to new occurrences, thus avoiding the need to open a ticket to investigate the reason for the failure

  • Handling of overflow to human service while the client sends messages in the same Nanosecond

  • Agent stopwatch in the walletization flow

  • New structure for massive contact import focused on improving experience and performance Learn More

  • Preview Dialer: Possibility to dial other numbers and insert new numbers into the mailing list Learn More

  • Microphone permission: when the user disables the microphone or denies its use upon receiving a call, and the call is abandoned, a message will be placed in the history flow saying “Call refused due to lack of permission to access the microphone”

  • New search fields in Expired Attendances facilitating user experience Learn More

  • Priority field in Tracking, marking when the attendance is transferred due to pause or access grid based on new prioritizations Learn More