26 posts tagged with "Update"

Release 5.0.22​

💡 Features

• Contact update in DS directly from Omni.

🔐 Scale & Trust

• New visual identity for the WhatsApp Dashboard.

• Note: Documentation will be sent soon.

Release 5.0.21​

💡 Features

• Allow receiving RCS interactions coming from Boteria.

🪲 Bugs

• Fixed an issue preventing a Parent Tag from being registered as its own Child Tag, ensuring tickets maintain proper disposition tagging.

• Fixed an issue in WhatsApp channel settings so configurations are no longer lost when editing bot variables used for returning data to Omni.

Release 5.0.20​

💡 Features

• DS Dialer - Preview: allow queue-specific disposition tagging.

• DS Dialer - Blended: allow fast voice broadcast dispatch.

🪲 Bugs

• Fixed exception handling issue that prevented ticket distribution in certain cases for media channels:

  • N2, Consumidor.gov, WhatsApp, Boteria

• Fixed exception handling issue to correctly display the message history for Manual Broadcasts.

Release 5.0.19​

💡 Features

• New agent workspace locking feature for new clients.

🔐 Scale & Trust

• Allow setting the queue notification carousel interval to more than 15 minutes.

• New fields in the tracking report and CSV, as well as the external OMNI API.

Release 5.0.18​

💡 Features

• Allow receiving BSUID seamlessly in conversations coming from Boteria while respecting Boteria rules.

• Callback search directly in the mailing database for operations using DS-Dialer.

🔐 Scale & Trust

• Adjustments in the access grid to ignore inactive users.

• New contact merging rules when using DS-Dialer.

• New fields in the Service History API (session_id_boteria and the phone number used by the customer to contact the operation).

• Visual changes to the notifications feature.

Release 5.0.17​

💡 Features

Allow receiving BSUID in conversations coming from WhatsApp (without boteria). Learn More

New table components in Interaction Tracking providing great flexibility in displaying and ordering the data columns shown on screen. Learn More

New features for contact merging to further streamline the existing process. Learn More

🔐 Scale & Trust

Omni UI adaptation to Ligo's standard font.

New visual identity for Security / User Groups.

New visual identity for the Channels screen.

New fields in the API and Voice Media Tracking (identifying source and destination orgs) for voice transfers. Learn More

Allow generating the Tracking CSV without requiring data to be pre-rendered on screen.

🪲 Bugs

Fixed audio transcription issue in agent conversation history.

Release 5.0.16​

💡 Features

New ticket prioritization by Primary Skill: it is now possible to set a priority skill for each agent, allowing a smarter ticket distribution aligned with team specialization. When there is demand for the configured service, the system automatically prioritizes available agents with that skill while respecting their capacity, and maintains current distribution logic when no priority agents are available. Learn More

Quick Prompt for LIRA: you can now create a prompt library to be used in Copilot without needing to type out full phrases, speeding up agent workflow. Learn More

🔐 Scale & Trust

New visual identity for the Exports screen.

For Preview Dialer, disposition tagging before redialing has been added. Learn More

Agent Monitoring Panel now displays whether the agent has a microphone enabled or not. Learn More

Predictive and Preview Dialer: feature to search data directly in the Dialer Mailing list. Learn More

In Welcome Registration, filtering by service and message has been added to make searching easier. Learn More

Tracking CSV now displays internal comment data captured during bot and dialer overflow. Learn More

Shows the user who closed the conversation when done via Monitoring Screen / End Conversation. Learn More

Increased messaging timeout to prevent send errors.

Contact merging improvements in business logic. Learn More

🪲 Bugs

Fixed message status for WhatsApp media in tracking history.

Release 5.0.15​

💡 Features

Federated Login for Azure and Google, reducing the number of clicks to log in.

Geolocation Messages. Learn More

LIRA, increased capacity limit for uploading files and links as a training base. Learn More

🔐 Scale & Trust

Improvement in importing tag registrations to make it easier when linking a new service to an existing wrap-up tag, thereby increasing deployment speed for new demands. Learn More

Inactive users removed when filtering in Access Grid. Learn More

🪲 Bugs

Fixed an issue when exporting the contact CSV in orgs with more than 80,000 contacts.

Performance improvement in the Omniview Dashboard.

Fixed an issue in the Omniview Dashboard where open tickets were not respecting the date range filter—meaning if a retroactive filter was applied, ongoing tickets were still being counted.

Release 5.0.14​

💡 Features

• Screen for Monitoring Limit and usage by the customer of HSM
• Screen for Changing HSM limit, which can be performed by CS and Support without opening a ticket for N3 Omni

🔐 Scale & Trust

• Allow registering WhatsApp numbers from other countries on the contacts screen
• Priority field in "Observe Conversation" due to Pauses with priority configuration
• Allow viewing expired attendances from the bot agent when the org uses the User Group functionality
• Do not allow login if not configured in the billing grouping (requires prior activation)

🪲 Bugs

• Fix in the list of available audios for satisfaction survey
• Fix in the export of interactions in some orgs where the value is lower than what is shown on screen

🔐 Scale & Trust

• In the email midia, for queue-based service interactions, the functionalities of Observe conversation and others were added, similar to what already exists in chat.

🪲 Bugs

• Fix for correct extraction of Tracking with D0 data for tabulations longer than 5 minutes.