Update 5.0.10
· One min read
💡 Features
- Customer Service Timeline, providing a consolidated view of all human-assisted interactions for a specific contact Learn More
🔐 Scale & Trust
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Ability to search for an existing Shortcut by its prefix on the Shortcuts Screen
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Ability to search by email on the User Tag Screen
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LIRA: Download button for a previously uploaded file
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LIRA: Retrain by file button
🪲 Bugs
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Fixed the Omni View Dashboard, ensuring that "In Progress" values accurately reflect the selected date filter
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Fixed the Agent Report CSV export, resolving instances where data was incorrect in certain cases