Update 5.0.6
· One min read
Release 5.0.6
💡 Features
- Passport stamped! 🛂
- Omni now speaks Spanish (LATAM) and is ready to expand its journey across Latin America to connect even more people and businesses
- Learn More
🔐 Scale & Trust
-
Option to disable ringing when a voice session arrives
- To activate, a support ticket must be opened with Omni N3
-
Agent search field in the Access Grid, making it easier to locate an agent when multiple access grids exist in the same org
🪲 Bugs
- Fixed issue with channel deletion message
- Fixed issue where sessions were leaving hold without client interaction
- Fixed issue in In-Person Service where the country flag was not following the standard
- Fixed issue in Facebook Interaction Tracking where the “last response” column was sometimes blank
- Fixed conflict between two sessions with the same contact