Update 5.0.3
· 2 min read
Release 5.0.3
💡 Features
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Blended Service [Dialer]
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Redistribute clients with priority 0 from offline agents at the end of the Access Grid journey
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After the agent’s timer expires, insert an internal alert comment
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Display the number of contacts made during the day by the same client originating from the bot
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Ability to use HSM template of type Image Carousel
🔐 Scale & Trust
- New Visual Identity for the Outbound Dashboard
🪲 Bugs
- Fixed issue to handle cases where a session already exists in Scheduled Send
- Fixed issue in email service to follow the draft standard of other media
- Fixed issue to block transfers via Monitoring Panel for expired sessions, avoiding errors since the session was already expired and the only action is to finalize
- Fixed issue to display the external protocol field in the Voice Interaction Tracking Report
- Fixed issue to prevent session expiration when the last interaction was from the client
- Fixed issue to avoid errors when editing email channels with Microsoft accounts