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68 posts tagged with "Omni"

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Atualização 4.0.13

· One min read

Release 4.0.13

💡 Features

  • Bulk import of Shortcuts via CSV
  • Bulk import of Tags via CSV

🔐 Scale & Trust

🐞 Bugs

  • Fixed issue in service transfers, access grid, and bulk transfer to operator that caused sessions to get stuck
  • Fixed issue in Broadcast reports when the integration service no longer existed

Atualização 4.0.12

· One min read

Release 4.0.12

💡 Features

  • New filter on the service screen, allowing the limit of sessions displayed to be increased

🔐 Scale & Trust

  • Added field “Answered” in the survey report

🐞 Bugs

  • Fixed issue where a session being transferred via the access grid was also being tabulated at the same time

Atualização 4.0.11

· One min read

Release 4.0.11

🔐 Scale & Trust

  • Added reason for connection loss when the agent is using the dialer

🪲 Bugs

  • Fixed handling of sessions received from the bot with the same conversation_id but different sessions, which caused errors in message sending
  • Fixed issue to correctly display when the last sent/received message contains audio or a document
  • Fixed issue where, during the expiration process, if the client sent a new message, the expired session process now correctly restarts in the new flow
  • Fixed issue where, in some cases, WhatsApp media was showing incorrect dates in tracking

Atualização 4.0.8

· One min read

Release 4.0.8

💡 Features

  • Allow orgs to configure an additional color in the display of the number of sessions vs. capacity in Monitoring \ Service \ In Service
    • Currently, there are 2 colors: red (100% occupied) and green (less than 100% occupied). With this functionality, it will be possible to configure an intermediate color with a specific % of occupancy.

🔐 Scale & Trust

  • Added to the session the last HSM send when the return was initially directed to the bot.

🪲 Bugs

  • Fixed issue in the Digital Inbound Services screen where filtering by service did not respect the filter and returned all rows
  • Fixed issue in the IVR Report where, in cases of calls with transfers, the same services were being repeated

Atualização 4.0.7

· One min read

Release 4.0.7

💡 Features

  • Allow operators to configure how they want to receive platform notifications

🪲 Bugs

  • Fixed Scheduling to allow cancellation and added validation to check if the contact has a registered phone number
  • Fixed issue where, in some conditions, when a session was ended in queue, the contact was not released for a new session
  • Fixed overflow to human for assigned clients
  • Fixed issue to correctly display in email media when a session had more than 10 attachments
  • Fixed Activity Report with incorrect information in some cases where the filter was not respected
  • Fixed redistribution behavior of sessions originating from service transfer that were prioritized for an agent

Atualização 4.0.6

· 2 min read

Release 4.0.6

💡 Features

🔐 Scale & Trust

  • Consumidor.gov: Option to configure per org so that sessions do not return to the same agent but instead go back to the queue
  • For sessions generated by Broadcast, only the last send will be shown on the agent screen and in the history, making the session easier to understand
  • Productivity improvement in tag registration: in the service list, the option “All” has been added to quickly register the same tag across all services
  • Broadcast Sending Screen: new filter “Send Name” added to speed up the search for previous sends
  • New Visual Identity for the Broadcast \ Contact Group screen

🪲 Bugs

  • Fixed issue with Expired Sessions where the expiration alert message was being sent twice
  • Fixed issue in the org’s user report that incorrectly returned inactive users (adjustment only in the report, did not affect license control)
  • Fixed issue where in some cases the satisfaction survey remained active beyond the configured time
  • Fixed error when locating sessions without a first interaction on the service screen (valid only for new sessions)
  • Fixed issue in session history when a session expired in queue: the alert message was sent but not recorded in history, creating the impression that alerts were not sent

Atualização 4.0.5

· One min read

Release 4.0.5

🔐 Scale & Trust

  • Message status “Waiting for processing in the Broker” removed from all media except Chat and WhatsApp
  • New Visual Identity for the Campaign Screen in Broadcast
  • Display of Holding Status in the following screens:
    • Monitoring \ Service
    • Monitoring \ Service \ In Conversation
    • Monitoring \ Service with the ability to filter by multiple services

Note: Since we have asynchronous processes between expiration and the panel, there may be differences of a few seconds in the update.

🪲 Bugs

  • Fixed prioritization of service sessions when previously a session had been transferred to another service

Atualização 4.0.4

· One min read

Release 4.0.4

🔐 Scale & Trust

  • New Visual Identity for the BroadCast | Sending Screen
  • New Statuses in Message Sending via the Service Screen:
    • Previously, messages with status queued, sent, or delivered were all displayed as “Sent,” which could cause confusion about the actual progress of the message.
    • Changed to correctly reflect the meaning of each status:
      • queued → Waiting for processing in the Broker
      • sent → Sent
      • delivered → Delivered

🪲 Bugs

  • Fixed error message when prioritizing a service session that had already been distributed to an agent