One post tagged with "version 4.0.18"

Release 4.0.18

💡 Features

• Queue notification without logged-in user: it is now possible to configure managers to receive notifications in Omni when no user is logged into the queue

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/seguranca#notifica%C3%A7%C3%A3o-de-fila-sem-operador

• Block making calls while on Pause

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/softphone/#bloqueio-de-liga%C3%A7%C3%B5es-durante-pausa

🔐 Scale & Trust

• To obtain an API key on the Channels screen, the requirement for additional permissions beyond accessing the Channels screen has been removed
• New Visual Identity for the Inbound Dashboard
  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/painel#inbound-receptivo

🪲 Bugs

• Fixed issue after deleting a LIRA training base file
• Fixed issue to correctly display the balloon of the last message on the service screen when it is an internal comment
• Fixed error when sending a message in an active session that had been finalized in hold and the contact returned for a new session outside the access grid schedule. The session was left in Queue, and when prioritized, the error prevented sending.