One post tagged with "version 4.0.17"

Omni : Release 4.0.17

🔐 Scale & Trust

• New Quick Send Reports

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/relatorio_exportacoes/#relat%C3%B3rio-de-disparo-hsm-detalhado

• New Indicators in the WFM API to track clients in Queue

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/api_wfm/#chat-services---dashboard-de-atendimentos-digitais

• New structure for importing contacts in large volumes

• Minimum browser version updated from 127.x to 137.x

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/requisitos_minimos/#aviso-de-atualiza%C3%A7%C3%A3o-do-navegador

• New markings in Voice Interaction Tracking for actions: Listen, Whisper, and Join Voice Call

• In the Agent Monitoring Panel, display of the service the agent is in during a call

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/monitoracao/#agentes

• New Indicators on the Service Screen (Total Active and Holding) for the agent

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/tela_atendimento/#elementos-da-tela

• When an org is deactivated, data in Queue will be automatically deleted

🪲 Bugs

• Fixed issue to allow inserting value 0 in abandonment time
• Fixed issue when filtering by service in Broadcast Sends where the “Answered” column was returning zero