Release 4.0.18

💡 Features

• Queue notification without logged-in user: it is now possible to configure managers to receive notifications in Omni when no user is logged into the queue

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/seguranca#notifica%C3%A7%C3%A3o-de-fila-sem-operador

• Block making calls while on Pause

  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/softphone/#bloqueio-de-liga%C3%A7%C3%B5es-durante-pausa

🔐 Scale & Trust

• To obtain an API key on the Channels screen, the requirement for additional permissions beyond accessing the Channels screen has been removed
• New Visual Identity for the Inbound Dashboard
  • Documentation: https://www.documentacao.omni.digitalcontact.cloud/docs/modules/painel#inbound-receptivo

🪲 Bugs

• Fixed issue after deleting a LIRA training base file
• Fixed issue to correctly display the balloon of the last message on the service screen when it is an internal comment
• Fixed error when sending a message in an active session that had been finalized in hold and the contact returned for a new session outside the access grid schedule. The session was left in Queue, and when prioritized, the error prevented sending.

Omni : Release 4.0.17.1

🪲 Bugs

• Fixed issue where Quick Send to WhatsApp with an attached file was not correctly displayed on the recipient’s device
• Fixed issue where the Holding status was lost after a second service transfer of the same session
• Fixed issue in the CSV export of Interaction Tracking for In-Person Service media

Omni : Release 4.0.17

🔐 Scale & Trust

• New Quick Send Reports

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/relatorio_exportacoes/#relat%C3%B3rio-de-disparo-hsm-detalhado

• New Indicators in the WFM API to track clients in Queue

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/api_wfm/#chat-services---dashboard-de-atendimentos-digitais

• New structure for importing contacts in large volumes

• Minimum browser version updated from 127.x to 137.x

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/requisitos_minimos/#aviso-de-atualiza%C3%A7%C3%A3o-do-navegador

• New markings in Voice Interaction Tracking for actions: Listen, Whisper, and Join Voice Call

• In the Agent Monitoring Panel, display of the service the agent is in during a call

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/monitoracao/#agentes

• New Indicators on the Service Screen (Total Active and Holding) for the agent

  • Documentation: https://www.docs.omni.digitalcontact.cloud/docs/modules/tela_atendimento/#elementos-da-tela

• When an org is deactivated, data in Queue will be automatically deleted

🪲 Bugs

• Fixed issue to allow inserting value 0 in abandonment time
• Fixed issue when filtering by service in Broadcast Sends where the “Answered” column was returning zero

Release 4.0.16

💡 Features

• For clients using LIRA, option to Like or Dislike responses
  • Documentation: https://documentacao.omni.digitalcontact.cloud/docs/modules/lira/#bot%C3%A3o-de-like-e-dislike

🔐 Scale & Trust

• Timestamp marking when a session entered Queue in cases of service transfer
• “Help Me” button for clients using LIRA in WhatsApp media

🪲 Bugs

• Fixed issue in Quick Voice Send when using the contact’s secondary phone number
• Fixed issue in session data to avoid errors when prioritizing sessions originating from transfers in the access grid
• Fixed issue in the “Service” filter in the Broadcast Dashboard

Release 4.0.15

💡 Features

• Real-time tracking of clients in Voice queues. In the Monitoring \ Inbound Services Panel, when clicking on a queue, a modal will display the clients waiting and their individual waiting times

🔐 Scale & Trust

• Display clients in Holding who are in Queue

🪲 Bugs

• Fixed issue to correctly save service configuration for manual calls, avoiding the need to open a support ticket
• Fixed issue in some cases where sessions transferred via the access grid were not being distributed

Release 4.0.14

🔐 Scale & Trust

• For orgs that use IMAPI to download emails, it is now possible to change the application password directly in Omni
• Created a parameter in the org to prevent inserting the last HSM or broadcast message sent to the client. This flag controls behavior at the time of distribution. Previous and future cases relative to the flag activation maintain the original session state. By default, it is set to “Do not display”
• Changed the way internal comments are marked for “Session Started” on the operator screen. Now, the timestamp of when the session arrived in Queue and when it was delivered to the Agent will be shown for new sessions. Transfers are not included in this scope
• Improved pagination in the LIRA Report screen
• Consumidor.gov: Ability to view and prioritize messages from sessions in Queue
• Blocking of active scheduling for new sessions

🪲 Bugs

• Fixed issue to correctly display offline operators in the Agent Panel in case of reconnection
• Fixed issue to correctly display internal comments made by managers on the agent’s service screen

Release 4.0.13

💡 Features

• Bulk import of Shortcuts via CSV
• Bulk import of Tags via CSV

🔐 Scale & Trust

• Documentation about the new filter on the service screen: https://www.docs.omni.digitalcontact.cloud/docs/modules/tela_atendimento/#filtros

🐞 Bugs

• Fixed issue in service transfers, access grid, and bulk transfer to operator that caused sessions to get stuck
• Fixed issue in Broadcast reports when the integration service no longer existed

Release 4.0.12

💡 Features

• New filter on the service screen, allowing the limit of sessions displayed to be increased

🔐 Scale & Trust

• Added field “Answered” in the survey report

🐞 Bugs

• Fixed issue where a session being transferred via the access grid was also being tabulated at the same time

Release 4.0.11

🔐 Scale & Trust

• Added reason for connection loss when the agent is using the dialer

🪲 Bugs

• Fixed handling of sessions received from the bot with the same conversation_id but different sessions, which caused errors in message sending
• Fixed issue to correctly display when the last sent/received message contains audio or a document
• Fixed issue where, during the expiration process, if the client sent a new message, the expired session process now correctly restarts in the new flow
• Fixed issue where, in some cases, WhatsApp media was showing incorrect dates in tracking

Release 4.0.10

🔐 Scale & Trust

• Added the option to export in CSV the questions and answers used in LIRA