One post tagged with "versão 7.0.4"

Omni: Release 7.0.4 💡 Feature

• Possibility to receive customer data from Boteria to be displayed in the header of the New Ticket Screen
• Keyword Blacklist: ability to create a list of prohibited words. In the New Ticket Screen, the agent will receive feedback indicating that the typed word is prohibited, and the system will block the message from being sent
• Prompt the agent to choose whether to send the Satisfaction Survey
• In the New Ticket Screen, when disposing a ticket on a service that has a survey enabled (and with the flag active), Omni will prompt the operator to confirm whether they want to send the Satisfaction Survey or not
• This flag can be found under your company registration and is named "Ativar opção de envio de pesquisa ao finalizar atendimento" (Enable survey delivery option upon ticket closure)
• Requirement: Must be using the New Ticket Screen

🔐 Scale & Trust

• In the Omni historical data API, added the login of the agent who handled the ticket to the following routes: service-history, voice-log, and service-history-audio-links
• Created a specific permission to block the ability to download the Interaction Tracking CSV file
• This permission is named "Relatórios\Bloquear download csv do rastreio de interação" (Reports\Block interaction tracking csv download). It is disabled by default (keeping current behavior); once enabled, the CSV download button will be disabled upon the user's next login

🪲 Bug

• Fixed an issue to ensure that a customer with an assigned agent (carteirizado) is correctly routed to the proper salesperson
• Fixed ticket distribution for cases where the agent does not log off correctly