One post tagged with "versão 3.7.1"

💡 Feature

• Organization-level configuration for satisfaction survey duration, enabling each organization to set (in minutes) how long a survey remains open for customer responses instead of the default 24 hours. https://www.documentacao.omni.digitalcontact.cloud/docs/modules/administrativo/#configura%C3%A7%C3%A3o-do-tempo-de-expira%C3%A7%C3%A3o-da-pesquisa-de-satisfa%C3%A7%C3%A3o

• New colors to differentiate between internal agent comments and automated system messages. https://www.documentacao.omni.digitalcontact.cloud/docs/modules/tela_atendimento/#coment%C3%A1rios-internos-no-atendimento

🔐 Scale & Trust

• In Interaction Tracking, when generating a CSV for the Voice media channel, the internal comment separator will be changed from \N to a comma to make column separation easier. This standardizes the layout to match the Chat format. 🪲 Bug
• Fixed an issue to ensure ticket expiration functions correctly even in rare cases where events occur within the exact same microsecond (µs).
• Fixed the filtering behavior when applying the "user tag" filter in the IVR Report.