Atualização 3.6.3
· 2 min read
Release 3.6.3 💡 Feature
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In the Interaction Tracking screen query, new columns have been added to allow the visualization of the date and time the customer entered the queue, the delivery time, and the agent's first response time to the customer. Below are the column names and their details:
- Changed the name of the "Hora" (Time) column to "Hora de Entrada em Fila" (Queue Entry Time), representing the date/time the customer entered the queue.
- Added the "Data e Hora Entregue ao Agente" (Date and Time Delivered to Agent) column, representing the time the ticket was routed/distributed to an agent.
- Added the "Hora Mensagem Inicial" (Initial Message Time) column, representing the time of the agent's first message to the customer.
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Added the contact's CPF (if available) to the Broadcast Delivery Report.
🔐 Scale & Trust
- Added a closed tickets button at the top of the ticket screen with an option to edit the contact details.
- New alert when attempting to register an already existing tag, providing a clearer message instead of a generic error.
🪲 Bug
- Fixed an issue to correctly display email attachments on the ticket screen.
- Fixed the Interaction Tracking screen to correctly display the selected filter data when a user performs more than 10 consecutive queries.
- Fixed an issue to display the complete protocol number on the Ticket Monitoring Screen.
- Fixed call behavior so that when an agent rejects a call, it returns to the queue instead of being disconnected.
- Fixed an issue to register a proper logout when a disconnection occurs due to errors 1001 or 1006 with the reason "Going Away", keeping the agent activity report accurate with the correct logout status.
- Fixed the activity report to correctly record the logout when the agent clicks to log out of Omni and immediately presses F5.