One post tagged with "versão 3.6.0"

Release 3.6.0 💡 Feature

• New version of Omni for mobile devices, enabling outbound and inbound calls

• New resources for digital inbound services:

  • On the "In Progress" screen:
    • The agent's pause reason will now be displayed
      • This requires enabling the option "Mostrar o motivo da pausa do agente na monitoração de atendimento" (Show agent pause reason in ticket monitoring) within your organization's registration
  • When filtering by service, the number of chats will be presented in a separate field from the current one, allowing a better analysis of the chat volume per service versus the agent's total chat volume

• On the "In Queue" screen:

  • New indicators related to AWT (Average Wait Time in Queue)

🔐 Scale & Trust

• New visual identity:
  • Agent Report
• Activity Report: added the captured IP address upon user login
• Alert message if the user presses F5 (utilizing a native browser function)
• Upon receiving an inbound call, the service selected in the IVR will be displayed
• Clients on Hold (Beta)

🪲 Bug

• Fixed internal comments within the ticket history
• Fixed phone number entries in the contact registration
• Fixed an issue to properly display the date and time of internal comments
• Fixed an issue to immediately open the ticket screen after answering a call
• Fixed a CNPJ formatting issue in the contact registration that gave the false impression of a problem with the contact's WhatsApp number
• Fixed call recording behavior during service-based transfers
• Fixed the sorting order of the internal comments history within Interaction Tracking
• Fixed the "Rescued" filter for the Voice media channel in Interaction Tracking
• Fixed an issue where expired ticket messages were not being sent under certain conditions
• Fixed the usage of HSM templates with more than 3 variables
• Fixed instances where agents were receiving more concurrent chat tickets than allowed