Atualização 7.00
· One min read
Omni : Release 7.0 💡 Feature
- Display of the operator's pause reason on the voice monitoring dashboard (this option is disabled by default and must be enabled in the company registration)
- Included the "Expiration Status" field in the Interaction Tracking CSV download
🪲 Bug
- Fixed cases where typing a contact's first and last name would not display properly, preventing the "This contact does not exist" message
🔐 Scale & Trust
- Update of digital certificates and access keys
- Handling to prevent the deletion of an email channel with open tickets, avoiding issues with tickets and chats assigned to agents