One post tagged with "versão 4.0.2"

Release 4.0.2

💡 Feature

• For orgs that use client presence control in Boteria:

  • In the Queue Monitoring Panel:
    • Only Online clients will be displayed in the list
    • The number of Offline clients will be shown separately

• Monitoring > Inbound Services (Digital):

  • Added filter for Online/Offline clients

• In the Monitoring \ Service \ In Queue Panel, a new Actions column has been added with the following functionalities:

  • Observe service session
  • Insert Comment
  • End Service Session — when performed, the tag will be “Ended in Queue”
  • Prioritize by Agent — allows moving a session forward for a specific agent. In this case, the agent’s maximum session limit is not respected, since this is intended for urgent cases

🪲 Bugs

• Fixed issue to prevent opening a session if the return is directed to the BOT in the Channels screen, avoiding stuck or misrouted sessions
• Fixed issue for orgs using Hold: after transfer by service, if the destination service does not have expiration configured, the expiration process will reset correctly