Atualização 4.0.14
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Release 4.0.14
🔐 Scale & Trust
- For orgs that use IMAPI to download emails, it is now possible to change the application password directly in Omni
- Created a parameter in the org to prevent inserting the last HSM or broadcast message sent to the client. This flag controls behavior at the time of distribution. Previous and future cases relative to the flag activation maintain the original session state. By default, it is set to “Do not display”
- Changed the way internal comments are marked for “Session Started” on the operator screen. Now, the timestamp of when the session arrived in Queue and when it was delivered to the Agent will be shown for new sessions. Transfers are not included in this scope
- Improved pagination in the LIRA Report screen
- Consumidor.gov: Ability to view and prioritize messages from sessions in Queue
- Blocking of active scheduling for new sessions
🪲 Bugs
- Fixed issue to correctly display offline operators in the Agent Panel in case of reconnection
- Fixed issue to correctly display internal comments made by managers on the agent’s service screen