Atualização 3.7.3
· 2 min read
Release 3.7.3 💡 Feature
- For orgs using the omni.header variable in boteria
- We will now dynamically display up to the first 4 lines on the service screen (tela de atendimento) with an option to expand and copy
- In Rastreio de Interações, when viewing the history of a service, these values will also be displayed at the top to improve the experience during service analysis
🔐 Scale & Trust
- When transferring services via Grade de Acesso or Ferramenta de Gestão em Massa, we added more details to the service and service history according to the rules:
- If via Grade de Acesso, an internal comment will be displayed with the following nomenclature: “Atendimento Transferido via Sistema para o Serviço X”
- If via Gestão em Massa, an internal comment will be displayed with the following nomenclature: “Atendimento Transferido de [user who performed it] para Usuário Destino”
- Rastreio de Interações is now the first report, reducing the number of clicks to access Omni's most used report
- In Rastreio de Interações, if the selected media is not “Voice”, the Status field will be automatically filled with “Service Completed”, providing a benefit in report extraction time
- In the history of a service, the option to sort events by ascending and descending date order was added, providing another viewing option per org
🪲 Bug
- Fixed the user tag filter in the user report to ensure it filters correctly