Atualização 6.0
· One min read
💡 Feature
- Bulk Ticket Transfer: Allow the supervisor to transfer multiple tickets at once to another agent
- Explanatory Video: https://www.youtube.com/watch?v=PJDOXAbeaw0
- A new menu called Manager Tools was created in the documentation
- Do not allow ticket disposition (except for voice) using the parent tag
- This feature is disabled by default; it will be necessary to go to your company registration, activate it, and ask users to log in again
- Audio speed-up and transcription option: Now the agent will see the option to speed up or transcribe a received audio right below the received audio file
🔐 Scale & Trust
- In monitoring, agents in On Call and On Break statuses are now sorted in ascending order
- In Closed Tickets, a search magnifying glass was added to help the agent find finished tickets more easily
🪲 Bug
- Fixed pagination on the expired tickets configuration screen