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Atualização 3.8.1

· One min read

Release 3.8.1

🔐 Scale & Trust

  • New fields in the Interaction Tracking CSV:

    • data_hora_entregue_fila – Represents the moment the service session arrives in the Queue in Omni
    • data_hora_entregue_agente – Represents the moment the session is delivered to the agent

  • Survey sending for orgs that use expired sessions on the agent screen:

    • If the tag used to close expired sessions requires a mandatory survey, when closing a session expired due to client inactivity, the survey will be sent.
    • We recommend reducing the survey expiration time in your org’s settings.
      Documentation link

🪲 Bug Fixes

  • Fixed Agent Report when using the time filter.